Shipping Details

At Fluorescentreefs.com we take customer satisfaction as well as the quality and health of our livestock extremely serious, working very hard to make sure all our Corals are kept in the best possible condition not only while under our care but throughout its travels. Regardless of all possible procedures we might have in place, we understand that purchasing delicate high end Corals can come with its set of inherit fears for any saltwater enthusiast. In the rare event that any of our livestock does arrive DOA (Dead on Arrival) please follow our claim procedure below so that we can do everything possible to amend any unfortunate situations.   Thank you! 

DOA Claim Procedure  

-All claims must be sent via email to dustin@fluorescentreefs.com within two hours of package arrival and must include the following;

- Detailed written description of how livestock was found 

- Detailed written description of Shipping Carrier Box Condition 

- Detailed picture of all DOA livestock inside unopened Fluorescent Reef bag 

- Detailed pictures of Shipping Carrier Box Condition